Return & Refund Policy - Defective Products Only

Return and Refund Policy

Defective Products Only

At Nxt Kart, we are committed to ensuring customer satisfaction with our products. Our return and refund policy is specifically designed for defective items to ensure you receive a product that meets your expectations.

1. Defective Product Returns

Returns are accepted only for products that are defective. You have a 14-day period from the date of delivery to return defective items.

1.1 Identifying Defective Products

If you find that the item purchased is defective within 14 days, you may request a return. The item must be in its original condition and packaging.

1.2 Starting the Return Process

To initiate a return, visit any Nxt Kart store with the item and your invoice, or open an RMA request on our website. You will need to send the item to our central warehouse.

2. Refund Process for Defective Products

2.1 How is the refund made?

Refunds are made using the same payment method used for the purchase. The refund will be processed after validation of compliance with the return conditions.

2.2 How do I return a defective item purchased from nxtkart.com?

To return a defective item, visit any Nxt Kart store with the item and your invoice, or open an RMA request on our website and send the item to our facilities. We reserve the right to reject the return if the item does not meet the return conditions.

3. Conditions for Returning Defective Items

For an item to be eligible for return due to being defective, it must meet the following conditions:

The item must be in its original condition, intact, and without any signs of wear or damage not related to the defect.
All accessories, manuals, and packaging must be included and in perfect condition.
The original invoice must be included with the returned item.

4. Items Not Subject to Return

Certain items are not eligible for return, including:

Non-defective products.
Products with expired warranties.
Items damaged due to customer misuse.
Specific items listed as non-returnable due to hygiene, safety, or manufacturer's recommendations.

5. Additional Policy Information

5.1 Cancellation Policy

Cancellation is not allowed once the order is shipped or handed over to the delivery partner. If you need to cancel an order, please do so before it is shipped.

5.2 Refund Policy

Refunds are only allowed for defective items. The refund process will be initiated once the return package reaches our warehouse and passes quality checks.

5.3 Exchange Policy

Exchanges are not allowed. Only refunds for defective items are permitted.